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This page offers six solutions to fix the USB device not recognized issue in Windows 10/8/7/XP. If you get this error message 'The last USB device you connected to this computer malfunctioned, Windows does not recognize it' or you cannot open your device, accessing data, read this article to fix this issue without data loss.

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6 Fixes| USB Device Malfunctioned and Not Recognized

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This page unveils six solutions to fix the 'USB device malfunctioned and is not recognized' issue. If you are having this USB device error, don't worry. Pick up any method below to make your USB recognizable and work again.

Workable SolutionsStep-by-step Troubleshooting
Fix 1. Unplug ComputerShut down computer > Unplug the power cable > Replug and restart the computer a few minutes later...Full steps
Fix 2. Change USB Cable/PortCheck the available USB cables and ports one by one > If USB cable or ports itself is damaged, change it ...Full steps
Fix 3. Update Device DriverOpen Disk Management > Expand 'Universal Serial Bus Controllers' > Right-click 'Generic USB Hub'...Full steps
Fix 4. Fix Root HubOpen Device Manager > Expand Universal Serial Bus Controllers > Right-click USB Root Hub...Full steps
Fore More FixesChange USB settings and reinstall USB driver to make USB recognized (in Fix 5 and 6)...Full steps

'USB device not recognized' is an error that usually occurs to the Windows computer when you plug in a USB device. Here, the USB device mentioned by Windows is a general concept, not limited to a USB hard drive or flash drive, but other devices using a USB port for connection, including a USB mouse, keyboard, Android phone, camera, printer, etc. When Windows generates such an error, the USB will not show up on your computer. As a result, you can't open your device or access your data. In different situations, the error is followed by different messages.

'The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.'

'One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message.'

The USB device malfunctioned and not recognized error has frustrated a large number of users. If you are one of the victims, here are some fixes you can try to resolve the issue and make your device detected.

How to Fix USB Device Not Recognized in Windows 10/8/7/XP/Vista

If your device is not recognized at the moment, you can try the below six solutions to make it show up again. You don't have to try every method, but we strongly recommend you follow the sequence, which our experts have tried many times.

Fix 1. Unplug your computer to fix the USB device malfunctioned

It sounds like a piece of cake thing to do, but it works! For most of not recognizing USB gadgets, there is typically nothing wrong. A computer restart could solve it. This way is meant to reboot the motherboard, which has all of the computer hardware connected to, including the USB ports. Rebooting the motherboard usually helps solve the temporary insufficient power supply for outside devices.

Step 1. Cut your computer power at its source, which is unplugging your computer from the wall outlet.

Step 2. Leave the computer alone for a few minutes, and then replug it in the wall outlet for a restart.

Step 3. Now check if the computer is able to detect the USB device and assign a drive letter to it.

If this fix failed, don't panic, the next methods are also doable.

Fix 2. Change the USB cable or USB port to Fix USB device not recognized

Is the computer's USB port working properly? You need to check the available USB ports one by one to see whether it is a computer hardware problem or a problem with the device itself. If changing to another port solves the problem, then there is something wrong with the previous port. You can give up that broken port, or send your computer for repair.

Fix 3. Update/Rollback a device driver if the USB device not recognized

Device Manager operation is another widely suggested way to troubleshoot a non-recognizable USB device on Youtube and IT forums. Does this method apply to your situation? Go on to have a check.

Step 1. Type device manager in the search box to open Device Manager.

Or you can press Windows + R keys simultaneously to bring up the Run box, then type devmgmt.msc, and hit Enter.

Step 2. Expand 'Universal Serial Bus Controllers' and you will see the item called 'Generic USB Hub'. Righ-click on the first Generic USB Hub and choose Properties.

Step 3. Now, navigate to the 'Driver' tab, choose 'Update Driver...'.

Step 4. When asked how do you want to search for driver software, there are two options.

1. Search automatically for updated driver software

This way is an automatic update by Windows. When it finished, all you need to do is to disconnect the USB device, restart the computer and reconnect it again. Windows will install the latest driver for you.

2. Browse my computer for driver software

When you choose this option, you need to continue with the other pop up 'let me pick from a list of device drivers on my computer.'

From the list, select Generic USB hub, which normally the only choice. Click 'Next' and then Windows will install the driver for you.

Tip
If updating the driver doesn't help solve the USB device problem, don't suspend though, try to update each Generic USB Hub until updated them all for once.

In the same path to update the driver, you can also try to roll back to the previous driver before the error occurs. Instead of selecting 'Update Driver' in the 'Driver' tab, choose 'Roll Back Driver' this time.

The changes made on the computer power and the device driver should take effect, and your USB device will no longer report issues. Otherwise, try the rest three methods one by one.

Fix 4. Fix USB Root Hub to Fix USB drive not recognized

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The USB root hub is the software driver that lets you connect multiple USB peripherals to your computer. Most computers have multiple root hubs so you can share the data bus across multiple devices. So if the computer cannot recognize your USB drive, you can try to fix the USB root hub.

Step 1. Open Device Manager. Find the Universal Serial Bus controllers option and single click it to expand.

Step 2. Find the USB Root Hub option in this category. Right-click it and choose Properties.

Step 3. Go to the Power Management tab and uncheck the 'Allow the computer to turn off this device to save power' option. Then click OK to save your change.

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Fix 5. Change the USB Selective Suspend Settings

Another possible reason why your USB got malfunctioned is the hub driver suspends the USB automatically. In this case, change the USB selective suspend settings could help.

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Step 1. Right-click on the Windows icon and click Power Options.

Step 2. In the Choose or customize a power plan windows, click Change plan setting

Step 3. In the Edit Plan Settings window, click Change advanced power settings.

Step 4. In the Power Options window, find and expand USB settings, expand USB selective suspend settings and Disable both On battery and Plugged in settings.

Step 5. Then Click Apply and OK to save the settings.

Fix 6. Uninstall USB device driver to make USB recognized

Being different from the options of updating or degrading the driver version, uninstalling the driver could result in a total disability of all the USB ports. So take care of this last-try method.

Step 1. Open Device Manager (Right Click on Windows Logo and Click Device Manager).

Step 2. Now find and expand Universal Serial Bus controllers. Now right-click on USB drivers and click Uninstall. Do for all USB drivers one by one.

Step 3. Now, restart your PC. The USB drivers are automatically re-install and solve the corrupted USB devices problem.

Further Troubleshooting: Data Recovery

Those six ways we mentioned above are all the possible ways said to be helpful to fix the 'USB device malfunctioned and not recognized' error.

If one of the fixes worked, you should be able to access your USB and use the saved data again.

What if you opened the USB drive but find something missing? You need third-party software to retrieve your data. Here, EaseUS disk data recovery can help even when your USB device is listed in disk management but not showing up on your computer. The program works well in Windows 10/8/7/XP and other previous versions.

Step 1. Run USB data recovery software.

Connect the USB flash drive to your computer and launch EaseUS USB data recovery software on your PC. Select your USB drive which marks as a removable disk, and click 'Scan' to start finding your lost files.

Windows

Step 2. Scan all lost files from USB.

EaseUS Data Recovery Wizard will thoroughly scan your USB flash drive and find all your lost data on it. After the scanning process, use the Filter feature to filter a specific file type. You can check and preview found USB files in this program.

Step 3. Restore all lost files from USB.

A double-click will allow you to preview the file results. Choose the target files and click 'Recover' to save them to a secure location on your PC or other external storage devices.

To retrieve data from USB devices, we suggest you save retrieved files to another secure location in case of further problems.

Format USB to NTFS/FAT32 and recreate partition on USB

Some people encountered more serious issues than once. They said the same USB device starts malfunctioning again after a short period of time after the repair. If this is the case, formatting and recreating a new partition can help.

  • Connect the USB to the PC, right-click on This PC/My Computer and select Manage.
  • Enter Device Manager, select Disk Management, locate and right-click on your malfunctioned USB, and select Format volume...
  • Complete the Format process and set the file system to NTFS or FAT32.

Now you can check if the USB shows up in your computer or not, if not, continue with the steps below:

  • Open Disk Management, right-click on USB and select Delete Volume, complete the process.
  • When USB shows as unallocated, right-click on it and select New Simple Volume, set the drive letter and file system (NTFS/FAT32) for it, and complete the process.

After this, you should access the USB drive on your PC and save data on it again.

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For certain Universal Serial Bus (USB) devices, such as devices that are accessed by only a single application, you can install WinUSB (Winusb.sys) in the device's kernel-mode stack as the USB device's function driver instead of implementing a driver.

This topic contains these sections:

Automatic installation of WinUSB without an INF file

As an OEM or independent hardware vendor (IHV), you can build your device so that the Winusb.sys gets installed automatically on Windows 8 and later versions of the operating system. Such a device is called a WinUSB device and does not require you to write a custom INF file that references in-box Winusb.inf.

When you connect a WinUSB device, the system reads device information and loads Winusb.sys automatically.

For more information, see WinUSB Device.

Installing WinUSB by specifying the system-provided device class

When you connect your device, you might notice that Windows loads Winusb.sys automatically (if the IHV has defined the device as a WinUSB Device). Otherwise follow these instructions to load the driver:

  1. Plug in your device to the host system.
  2. Open Device Manager and locate the device.
  3. Select and hold (or right-click) the device and select Update driver software... from the context menu.
  4. In the wizard, select Browse my computer for driver software.
  5. Select Let me pick from a list of device drivers on my computer.
  6. From the list of device classes, select Universal Serial Bus devices.
  7. The wizard displays WinUsb Device. Select it to load the driver.

If Universal Serial Bus devices does not appear in the list of device classes, then you need to install the driver by using a custom INF.The preceding procedure does not add a device interface GUID for an app (UWP app or Windows desktop app) to access the device. You must add the GUID manually by following this procedure.

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  1. Load the driver as described in the preceding procedure.

  2. Generate a device interface GUID for your device, by using a tool such as guidgen.exe.

  3. Find the registry key for the device under this key:

    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetEnumUSB<VID_vvvv&PID_pppp>

  4. Under the Device Parameters key, add a String registry entry named DeviceInterfaceGUID or a Multi-String entry named DeviceInterfaceGUIDs. Set the value to the GUID you generated in step 2.

  5. Disconnect the device from the system and reconnect it to the same physical port.Note If you change the physical port then you must repeat steps 1 through 4.

Writing a custom INF for WinUSB installation

As part of the driver package, you provide an .inf file that installs Winusb.sys as the function driver for the USB device.

The following example .inf file shows WinUSB installation for most USB devices with some modifications, such as changing USB_Install in section names to an appropriate DDInstall value. You should also change the version, manufacturer, and model sections as necessary. For example, provide an appropriate manufacture's name, the name of your signed catalog file, the correct device class, and the vendor identifier (VID) and product identifier (PID) for the device.

Also notice that the setup class is set to 'USBDevice'. Vendors can use the 'USBDevice' setup class for devices that do not belong to another class and are not USB host controllers or hubs.

If you are installing WinUSB as the function driver for one of the functions in a USB composite device, you must provide the hardware ID that is associated with the function, in the INF. You can obtain the hardware ID for the function from the properties of the devnode in Device Manager. The hardware ID string format is 'USBVID_vvvv&PID_pppp'.

The following INF installs WinUSB as the OSR USB FX2 board's function driver on a x64-based system.

Starting in Windows 10, version 1709, the Windows Driver Kit provides InfVerif.exe that you can use to test a driver INF file to make sure there are no syntax issues and the INF file is universal. We recommened that you provide a universal INF. For more information, see Using a Universal INF File.

Only include a ClassInstall32 section in a device INF file to install a new custom device setup class. INF files for devices in an installed class, whether a system-supplied device setup class or a custom class, must not include a ClassInstall32 section.

Except for device-specific values and several issues that are noted in the following list, you can use these sections and directives to install WinUSB for any USB device. These list items describe the Includes and Directives in the preceding .inf file.

  • USB_Install: The Include and Needs directives in the USB_Install section are required for installing WinUSB. You should not modify these directives.

  • USB_Install.Services: The Include directive in the USB_Install.Services section includes the system-supplied .inf for WinUSB (WinUSB.inf). This .inf file is installed by the WinUSB co-installer if it isn't already on the target system. The Needs directive specifies the section within WinUSB.inf that contains information required to install Winusb.sys as the device's function driver. You should not modify these directives.Note Because Windows XP doesn't provide WinUSB.inf, the file must either be copied to Windows XP systems by the co-installer, or you should provide a separate decorated section for Windows XP.

  • USB_Install.HW: This section is the key in the .inf file. It specifies the device interface globally unique identifier (GUID) for your device. The AddReg directive sets the specified interface GUID in a standard registry value. When Winusb.sys is loaded as the device's function driver, it reads the registry value DeviceInterfaceGUIDs key and uses the specified GUID to represent the device interface. You should replace the GUID in this example with one that you create specifically for your device. If the protocols for the device change, create a new device interface GUID.

    Note User-mode software must call SetupDiGetClassDevs to enumerate the registered device interfaces that are associated with one of the device interface classes specified under the DeviceInterfaceGUIDs key. SetupDiGetClassDevs returns the device handle for the device that the user-mode software must then pass to the WinUsb_Initialize routine to obtain a WinUSB handle for the device interface. For more info about these routines, see How to Access a USB Device by Using WinUSB Functions.

The following INF installs WinUSB as the OSR USB FX2 board's function driver on a x64-based system. The example shows INF with WDF coinstallers.

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  • USB_Install.CoInstallers: This section, which includes the referenced AddReg and CopyFiles sections, contains data and instructions to install the WinUSB and KMDF co-installers and associate them with the device. Most USB devices can use these sections and directives without modification.

  • The x86-based and x64-based versions of Windows have separate co-installers.

    Note Each co-installer has free and checked versions. Use the free version to install WinUSB on free builds of Windows, including all retail versions. Use the checked version (with the '_chk' suffix) to install WinUSB on checked builds of Windows.

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Each time Winusb.sys loads, it registers a device interface that has the device interface classes that are specified in the registry under the DeviceInterfaceGUIDs key.

Note If you use the redistributable WinUSB package for Windows XP or Windows Server 2003, make sure that you don't uninstall WinUSB in your uninstall packages. Other USB devices might be using WinUSB, so its binaries must remain in the shared folder.

How to create a driver package that installs Winusb.sys

To use WinUSB as the device's function driver, you create a driver package. The driver package must contain these files:

  • WinUSB co-installer (Winusbcoinstaller.dll)
  • KMDF co-installer (WdfcoinstallerXXX.dll)
  • An .inf file that installs Winusb.sys as the device's function driver. For more information, see Writing an .Inf File for WinUSB Installation.
  • A signed catalog file for the package. This file is required to install WinUSB on x64 versions of Windows starting with Vista.

Note Make sure that the driver package contents meet these requirements:

  • The KMDF and WinUSB co-installer files must be obtained from the same version of the Windows Driver Kit (WDK).
  • The co-installer files must be obtained from the latest version of the WDK, so that the driver supports all the latest Windows releases.
  • The contents of the driver package must be digitally signed with a Winqual release signature. For more info about how to create and test signed catalog files, see Kernel-Mode Code Signing Walkthrough on the Windows Dev Center - Hardware site.
  1. Download the Windows Driver Kit (WDK) and install it.

  2. Create a driver package folder on the machine that the USB device is connected to. For example, c:UsbDevice.

  3. Copy the WinUSB co-installer (WinusbcoinstallerX.dll) from the WinDDKBuildNumberredistwinusb folder to the driver package folder.

    The WinUSB co-installer (Winusbcoinstaller.dll) installs WinUSB on the target system, if necessary. The WDK includes three versions of the co-installer depending on the system architecture: x86-based, x64-based, and Itanium-based systems. They are all named WinusbcoinstallerX.dll and are located in the appropriate subdirectory in the WinDDKBuildNumberredistwinusb folder.

  4. Copy the KMDF co-installer (WdfcoinstallerXXX.dll) from the WinDDKBuildNumberredistwdf folder to the driver package folder.

    The KMDF co-installer (WdfcoinstallerXXX.dll) installs the correct version of KMDF on the target system, if necessary. The version of WinUSB co-installer must match the KMDF co-installer because KMDF-based client drivers, such as Winusb.sys, require the corresponding version of the KMDF framework to be installed properly on the system. For example, Winusbcoinstaller2.dll requires KMDF version 1.9, which is installed by Wdfcoinstaller01009.dll. The x86 and x64 versions of WdfcoinstallerXXX.dll are included with the WDK under the WinDDKBuildNumberredistwdf folder. The following table shows the WinUSB co-installer and the associated KMDF co-installer to use on the target system.

    Use this table to determine the WinUSB co-installer and the associated KMDF co-installer.

    WinUSB co-installerKMDF library versionKMDF co-installer
    Winusbcoinstaller.dllRequires KMDF version 1.5 or later

    Wdfcoinstaller01005.dll

    Wdfcoinstaller01007.dll

    Wdfcoinstaller01009.dll

    Winusbcoinstaller2.dllRequires KMDF version 1.9 or laterWdfcoinstaller01009.dll
    Winusbcoinstaller2.dllRequires KMDF version 1.11 or laterWdfCoInstaller01011.dll
  5. Write an .inf file that installs Winusb.sys as the function driver for the USB device.

  6. Create a signed catalog file for the package. This file is required to install WinUSB on x64 versions of Windows.

  7. Attach the USB device to your computer.

  8. Open Device Manager to install the driver. Follow the instructions on the Update Driver Software wizard and choose manual installation. You will need to provide the location of the driver package folder to complete the installation.

Related topics

Collis Usb Devices Driver Download For Windows 10 Pro

WinUSB Architecture and Modules
Choosing a driver model for developing a USB client driver
How to Access a USB Device by Using WinUSB Functions
WinUSB Power Management
WinUSB Functions for Pipe Policy Modification
WinUSB Functions
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